Customer News
Our customers are many and varied. Here are a selection of stories crafted and published via our Integrated Newsrooms
Primary pupils from the Garreg Las area unite to launch special song
Primary school pupils from the Garreg Las area have come together to release a brand-new song covering what makes their area so special.
The sound of summer
The Music Service showcased the talent and dedication of children and young people from across East Ayrshire recently with junior and senior summer concerts held at Dean Castle Country Park.
LNER Customers ‘Adore’ The Harry Styles Show On Special 'Together, Together' Service
LNER delighted hundreds of Harry Styles fans onboard a special service to London King’s Cross, celebrating the opening night of the global superstar’s twelve-show residency at Wembley Stadium.
Council approves updated business rates relief policy to support local priorities
West Oxfordshire District Council has approved updates to its Discretionary Rate Relief Policy to help ensure business rates support remains fair, flexible and focused on local needs. The policy allows the Council to reduce business rates in cases where providing support benefits the local area, including small businesses, local hospitality, and voluntary/community groups.
White Ribbon Cup helps to tackle gender-based violence
Senior pupils from 22 Ayrshire secondary schools joined together this week to take part in a five-a-side football tournament while learning about gender-based violence and the issues faced by women and girls in our communities.
Heart attack survivor reunites with ambulance service crew who saved his life
A retired man who suffered a major heart attack at home has been reunited with the North East Ambulance Service (NEAS) crew who helped save his life.
Nationwide reveals Brits destined for a summer of delaycations and staycations as global events impact plans
- Nationwide research shows 23% of people say global events have already impacted holiday plans[1]
- 28% have delayed holiday decisions while 15% have cancelled trips
- 23% booking UK vs abroad, 17% choosing cheaper trips and 15% switching to day trips
- Nationwide data shows a -1.2% fall in average holiday spend year-on-year, highlighting a shift towards more cautious spending[2]
First Bus investing in future growth of Yorkshire coach businesses
First Bus is continuing to invest in the future growth and development of its Yorkshire coach businesses, with significant investment delivered across York Pullman, Tetley’s Coaches and J&B Travel, over the last few months.
Music fans encouraged to plan ahead for summer concerts
Music fans heading to Cardiff this summer for a fantastic line up of live music should plan their journeys in advance, as thousands of people make their way to the capital.
Tasty milestone shows Market Kitchen has right ingredients for continued success
Big smiles were the order of the day at Leeds Kirkgate Market as its Market Kitchen street food hall celebrated a decade of delicious dishes and rave reviews.
Yn mynd ar y trên i weld Take That? Cofiwch gynllunio ymlaen llaw
Os ydych chi’n mynd i weld Take That yn Stadiwm Principality Caerdydd fel rhan o daith ‘Circus Live’ y grŵp, cofiwch gynllunio ymlaen llaw a gwirio amserau’r trenau sy’n mynd â chi adref.
Taking the train to see Take That? Never Forget to plan ahead
Take That fans rolling up to Cardiff’s Principality Stadium for The Circus Live tour should Never Forget to plan ahead and check journey times home.
Men B vaccine roll-out for young people in Wales ahead of new academic year
Young people in Wales will be offered Meningococcal B (Men B) vaccination for the first time, in autumn 2026, as part of a time limited programme.
30 new buses to better connect communities across Wales
- Thirty new TrawsCymru buses will improve cross-country travel for people across Wales.
- The expanded fleet strengthens integrated transport links, connecting rural and urban communities where rail services are limited.
- The investment supports the Welsh Government's commitment to improving Wales' economy through better transport connections.
Welsh farmers to benefit from bureaucracy review
- Welsh Government delivers first of its 100-day manifesto commitments to farming sector
- Independent review launched to examine the bureaucratic burden on Welsh farm businesses
- Experienced farmer and former NFU Cymru President John Davies appointed to lead the work
Passenger travel update following serious bridge collision between Rugby and Nuneaton
Rail passengers are being warned of significant disruption after a lorry collided with a bridge in Bedworth earlier today.
Look Out for Ticks - Lyme Disease Awareness Campaign
Cases of Lyme disease continue to increase across Scotland. The condition is transmitted through bites from infected ticks and, without prompt treatment, can lead to serious health complications.
LNER Colleague Signs Off After Forty-Seven Years On The Railway
After more than four incredible decades in the rail industry, Clive Casling from the LNER control room is retiring today, exactly forty-seven years to the day after starting his career.
Moving On Up: Rail Leaders Launch Mentoring Scheme to Support Social Mobility
A new industry-wide mentoring programme has been launched at York Railway Station on Social Mobility Day (Thursday 11 June 2026), helping to level the playing field for colleagues regardless of their background.
Further crack down sees fines for fly-tippers up more than tenfold
- Trial environmental enforcement partnership has seen a significant increase in FPNs issued for littering and fly-tipping
- Proposals to extend the initiative are being considered
- Residents encouraged to report issues through the Love Clean Streets (Reading) app
The best free things to do during London Climate Action Week 2026
Discover free sustainability events taking place across Hackney this month.