Customer News

The West Coast Main Line is set to fully reopen later tonight after a train derailment in Shap, Cumbria, on Monday caused significant disruption. 

The updates are intended to ensure respectful and constructive engagement between the public and Council staff.

• Freeze energy prices for winter and beyond, as E.ON Next reprices its Next Fixed 12-month tariff.
• Customers can save £150 against the current energy price cap (for Oct-Dec 2025) with E.ON Next Fixed 12m.

Moray Council has approved the transfer of land at Clovenside Cemetery in Forres, including the car park currently leased by William Purves Funeral Directors Ltd, to Forres Baptist Church, following an extensive public consultation.

By Holly Skyrme, Pembrokeshire Coastal Forum 

The SPARC Alliance have had a busy October, picking up awards from across the country — winning Diversity and Inclusion Strategy of the Year and receiving Highly Commended for Campaign of the Year at the Women in Green Business Awards in London. 

North East Ambulance Charity has received £142,000 from NHS Charities Together to support work aimed at improving survival rates from out-of-hospital cardiac arrests.

• Rate reductions of up to 0.25 percentage points for new and existing customers
• First-time buyers, home movers and those looking to remortgage and switch all benefit from these cuts
• Nationwide offering sub-4% rates to all borrower types
• Nationwide offering new and existing customers looking to move home market-leading rate of 3.64%

Leeds City Council has hailed a series of successful court cases as a “clear signal” of its determination to combat housing fraud.

Dudley Council is making “good progress” on its improvement journey, councillors will be told at a meeting this week.

• South Western Railway and Network Rail are set to restore the full West of England Line timetable on Saturday 29 November
• A reduced service has operated since August due to the UK’s driest ever spring and summer, which affected track conditions from Yeovil to Exeter
• Conditions have improved and engineers are carrying out track repairs that will allow trains to travel at regular speeds

Local residents and business in Woodbridge and Melton are being reminded to continue to plan ahead as weekend level crossing closures continue for planned engineering work throughout November and early December on the East Suffolk line. 

 Positive Practice in Safeguarding is the theme of a wide-ranging programme of events taking place across Mid and West Wales for National Safeguarding Week, commencing 10^th November 2025.

• As final reminders letters are posted this week, 12,000 households in Reading have not responded to the Annual Canvass
• Residents must respond by November 28 in time for the new register being published on December 1
• Where no response is received, the Council will resort to telephone canvassing 

West Oxfordshire District Council leader, Councillor Andy Graham, last weekend spoke at the Oxford Civic Society event, presenting the two unitary proposal for Oxfordshire and West Berkshire on behalf of the five councils that have developed it.

The railway is open between Tunbridge Wells and Hastings, and between Bexhill-on-Sea and Hastings, following the completion of a £9 million programme of essential works.

The extraordinary bravery of the LNER colleague who was seriously injured in Saturday’s (1 November 2025) incident at Huntingdon station, has been recognised.  

Visitors are being asked to help the much-loved seals at NatureScot’s Forvie National Nature Reserve (NNR) by following guidance to avoid disturbing vulnerable pups at this time of year.

Forest of Dean District Council continues its work with residents, businesses and partners including Gloucestershire County Council with the aim of becoming the UK’s 8th designated biosphere. 

Moray Council has published its Annual Procurement Report for 2024/25, highlighting strong performance in delivering savings, supporting local businesses, and creating community benefits despite challenging economic conditions.

The railway has reopened between Tunbridge Wells and Hastings, and between Bexhill-on-Sea and Hastings following the completion of a £9 million programme of essential improvement works.

Our team of lighting engineers are at work up and down the country, keeping streets and highways well-lit and safe. It’s an often-overlooked part of our national infrastructure – but it helps to protect communities, and the people who live (and drive) in them after dark.